Shipping Policy

Order Processing

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays. Shipping delays may occasionally occur and we will do our best to notify you if there is any issue with your order.

Domestic Shipping Rates & Delivery Estimates (U.S. 50 States)

  • All orders are shipped via UPS Ground from our San Diego, CA warehouse. Expedited shipping options are not currently available.
  • Shipping rates for your order are based on the item(s) ordered and the shipping destination. Charges will be calculated and displayed at checkout.
  • Unfortunately we cannot ship to P.O. Boxes or APO/FPO addresses. Orders must be shipped to a physical address.
  • UPS Ground shipping will take 1-6 business days to your door depending on your location. This is in addition to the order processing time. Orders are not delivered on weekends or holidays. Please note that orders to Alaska and Hawaii may take extra time for delivery.

International Shipping

We currently do not ship outside the U.S. 50 States.

Shipment Confirmation & Order Tracking

Once your order has shipped and left our warehouse you will receive a Shipment Confirmation email which will contain the tracking number. The tracking number may not show activity immediately – please wait a day before contacting us with any questions regarding your shipment.

Signature Requirement

All orders with a value over $75 will require a signature in order to be delivered. Please plan accordingly. Once an order is shipped we are unable to redirect the package to a different address.

Special Delivery Requests/Instructions

Unfortunately we are unable to issue special delivery requests (i.e. “Leave on front porch,” “Leave package with neighbor,” etc.). You may leave a note on your door for the delivery driver, however the delivery of the package is at the discretion of the driver.

Packaging Damage

Please make sure to inspect the order packaging for any signs of damage before signing for your order. If significant damage is present that may have affected the contents inside, please refuse the shipment and contact us so we can create a damage claim and process a replacement order.

Failed Deliveries & Returned Orders

UPS will attempt to deliver a package with signature required 3 times. After a failed third attempt, the package will be re-routed back to our warehouse and a refund will be issued to the original form of payment and the item will be returned to stock. If you would still like this item, you will need to reorder the item again, pay and ship.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. In the event a package is lost or stolen, either the receiver or we will need to contact UPS to open an investigation. We are unable to move forward until the investigation has been completed by UPS.

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